Discover the vocational and technical careers with the best job opportunities in Québec

Retail Salespersons and Sales Clerks

Other titles : rental agent - retail, rental clerk - retail, retail sales representative, sales associate

Details

Description :

Retail salespersons and sales clerks sell, rent or lease a range of technical and non-technical goods and services directly to consumers. They are employed by stores and other retail businesses, wholesale businesses that sell on a retail basis to the public and in call centres.

Main duties :

  • greet customers and discuss the type, quality and quantity of merchandise or services sought for purchase, rental or lease;
  • advise customers on use and care of merchandise, and provide advice concerning specialized products or services;
  • estimate or quote prices, credit terms, trade-in allowances, warranties and delivery dates;
  • prepare sales, rental or leasing contracts and accept cash, cheque, credit card or automatic debit payment;
  • assist in the display of merchandise;
  • maintain sales records for inventory control;
  • operate computerized inventory record keeping and re-ordering systems.

Retail salespersons may specialize and act as consultants in interior decorating, home entertainment systems, computers and other products and services.

  • Capitale-Nationale
  • Côte-Nord
  • Nord-du-Québec
  • Laurentides
  • Montérégie
  • Centre-du-Québec
  • Chaudière-Appalaches
  • Laval
  • Lanaudière

Training

Diploma of Vocational Studies (DVS)

 

Programs:

  • Interior Decorating and Visual Display
  • Fleuristerie
  • Horticulture and Garden Centre Operations
  • Service-conseil à la clientèle en équipement motorisé
  • Sale of Mechanical Parts and Accessories
  • Vente de produits de quincaillerie
  • Professional Sales

 

 

Interior Decorating and Visual Display

Program lenght: 2 years

Program Objectives

The Interior Decorating and Visual Display program aims to train interior decorators and those who create shop displays.

Interior decorators will plan and execute decorative projects, keeping in mind the needs of the client, whether private or commercial. The decorators are often employees of decorator shops but may also be independently employed.

Display managers plan and execute display projects, display new products and exposition tables and materials. Usually commercial specialists or visual presentation specialists, these professionals can also be self employed.

In both cases, interior decorators can create displays as well as offer decorating advice, specifically in a commercial setting. Those who are independently employed will need to promote and market their services.

Where this program is available

 

 

Fleuristerie 

(Training program available in French only)

Program length: just over 1 year

Program Objectives

Acquérir les connaissances, les habiletés et les attitudes nécessaires permettant de réaliser et vendre des arrangements floraux (mariage, funérailles, événements spéciaux) et des arrangements commerciaux, entretenir des plantes en magasin et dans les édifices publics et vendre les produits connexes. 

Where this program is available

 

 

Horticulture and Garden Centre Operations

Program length: one and half years

Program Objectives

 The Horticulture and Garden Centre Operations program prepares students to practise the trade or occupation of plant-care worker.

Plant-care workers work in a variety of settings: for public or private organizations that manage parks, green spaces, gardens and golf courses; for horticultural consulting firms; in specialized garden centres; in the horticultural department of department stores.

Plant-care workers maintain parks and green spaces by producing, maintaining and propagating plants as well as installing flower beds, mass plantings, mosaics, containers and other floral displays. In horticulture, their work consists in preparing soils; seeding, planting and maintaining plants; and preparing and applying plant protection products.

In the retail industry, plant-care workers are often referred to as sales consultants. Their work involves receiving merchandise and displaying living or inert horticultural products; maintaining outdoor and indoor plants; monitoring and maintaining designated sales areas (annuals, perennials, shrubs, etc.); analyzing and responding to customer inquiries by providing information; selling horticultural products or referring customers to specialists; and participating in general retail operations, such as inventory control, sales monitoring and customer needs analysis.

Where this program is available

 

 

Service-conseil à la clientèle en équipement motorisé

(Training program available in French only)

Program length: 1 year

Program Objectives

Acquérir les connaissances, les habiletés et les attitudes nécessaires pour donner de l'information sur le fonctionnement des différents systèmes d'un véhicule motorisé, communiquer efficacement avec la clientèle et assurer satisfaction à l'égard de services après-vente et gérer le calendrier de travail d'une équipe de spécialiste en atelier.

Where this program is available

 

Sale of Mechanical Parts and Accessories

Program length: just over 1 year

Program Objectives

To acquire the knowledge, ability and attitude necessary to advice the client on the type and quality of the merchandise, sell replacement parts, machines, tools, appliances and accessories for motor vehicles, commercial counter sales, repair shop or store, use a computer to keep inventory up to date. 

Where this program is available

 

 

Vente de produits de quincaillerie

(Training program available in French only)

Program length: just over 1 year

Program Objectives

Le programme révisé permettra de mieux préparer les élèves à faire face à une clientèle de plus en plus exigeante, tant du point de vue du service à la clientèle que de la connaissance des produits. Les contenus, les méthodes de travail, les exercices, etc. sont conformes à la réalité du marché de la quincaillerie et des matériaux de construction. Les stages en entreprise sont considérés comme un moyen utile d'acquérir des connaissances pratiques et de l'expérience dans le métier.»

Where this program is available

 

 

Professional Sales

Program length: 1 year

Porgram Objectives

The aim of the program is to train someone in the sales of products or services, to offer solutions that correspond to their customers’ needs, to provide advice, establish a climate of trust and build customer loyalty by offering personalized service that meets customer expectations. In addition to consulting and sales-related tasks, sales consultants may also manage and display in-store merchandise and provide after-sales service.

Where this program is available

 

 

Attestation of Vocational Specialization (ASP)

 

Sales Representation

Program length: 6 month

Program Objectives

Acquire the knowledge, ability and attitude necessary to become a qualified sales representative in wholesale, establish and maintain long-term relationships with customers, manage sales territories, and adapt quickly and easily to a wholesale establishment.

Where this program is available

 

 

Admission requirements for an AVS

To enroll in an AVS program, a DVS or equivalent experience in a related field is required. The AVS is issued upon the successful completion of a program that upgrades skills or provides specialization in a particular trade or occupation.
 

 

  

Other training

Occupation targeted under the Workplace Apprenticeship Program.

This program was created by Commission des partenaires du marché du travail and Emploi-Québec in partnership with sector-based labor force committees.

It supports workplace apprenticeship and skill recognition programs.

Training and skill evaluation are under the supervision of an experienced worker. Once the apprenticeship is finished and skills are mastered by the apprentice, a certificate of qualification is issued and recorded in a government registry.

For more information on the Workplace Apprenticeship Program, see the Emploi-Québec website