Customer Service or Information Clerks
Other titles : call centre agent, enquiries clerk, customer service representative
Details
Description :
This unit group includes clerks who answer enquiries and provide information regarding an establishment's goods, services and policies and who provide customer services such as receiving payments and processing requests for services. They are employed by retail establishments, call centres, insurance, telephone and utility companies and other establishments throughout the private and public sectors.
Main duties :
- answer, in person or on the phone, enquiries from customers and investigate complaints regarding the establishment's goods, services and policies; arrange for refunds, exchange and credit for returned merchandise; receive account payments; and receive credit and employment applications;
- take customer orders for goods or services; promote goods or services; respond to enquiries and emergencies; investigate complaints and update accounts.
Regions where this career
has the best propspects:
- Abitibi-Témiscamingue
- Montérégie
Training
Diploma of Vocational Studies (DVS)
Programs
- Professional Sales
- Service-conseil à la clientèle en équipement motorisé
Professional Sales
Program length: 1 year
Program Objectives
The aim of the program is to train someone in the sales of products or services, to offer solutions that correspond to their customers’ needs, to provide advice, establish a climate of trust and build customer loyalty by offering personalized service that meets customer expectations. In addition to consulting and sales-related tasks, sales consultants may also manage and display in-store merchandise and provide after-sales service.
Where this program is available
Service-conseil à la clientèle en équipement motorisé
(Training program available in French only)
Program length: 1 year
Program Objectives
Acquérir les connaissances, les habiletés et les attitudes nécessaires pour donner de l'information sur le fonctionnement des différents systèmes d'un véhicule motorisé, communiquer efficacement avec la clientèle et assurer satisfaction à l'égard de services après-vente et gérer le calendrier de travail d'une équipe de spécialiste en atelier.
Where this program is available
Diploma of College Studies (DCS)
Tourism
Program length: 3 years
Program Objectives
This program aims to simultaneously teach versatility and the mastering of a technical function. It allows for the student to actively participate in the development of the tourist industry while teaching them to adapt to different cultures, to evaluate a tourist location, in the development of tourist products and services as well as the promotion of these products and services. In choosing one of the three specializations, the students will acquire the necessary qualifications that will enable them to intervene accordingly whether it be in Hospitality and Tour-Guiding, Tourist Product Development, or in the Development and Promotion of Travel Products. (1 860 hours/section)
Where this program is available